Accounts and sign-in
Volta uses a magic link sent to your email. If you used the wrong address during onboarding, choose Use a different email below the setup card. If a link has expired, return to sign-in and request another.
Postcodes and local coverage
Choose a suggested postcode or enter a full UK postcode. We validate postcodes when you continue and use only a broad area publicly. A new or recently changed postcode may not be recognised immediately, and the lookup service may occasionally be unavailable.
Check the spacing and try again. If it still fails, email us with the postcode and error message; do not send your full street address.
Buying and collection
Use Volta messages to ask about condition and arrange a safe collection. Inspect the item before confirming the handover. If checkout says it is paused, no payment can be completed through that screen. See Buyer Protection before paying or collecting.
Selling safely
Use photos of the actual item, correct generated details, disclose faults and check for product recalls. Never share card details, passwords or magic links in messages. Agree a public or otherwise safe collection arrangement and keep a record in Volta.
Report a listing or transaction problem
Use the report action on a listing where available. For an order or urgent safety concern, email support@letsvolta.com with the listing or order number and relevant evidence. Call 999 where somebody is in immediate danger; report fraud to your bank and Action Fraud as appropriate.
Contact us
Email support@letsvolta.com. Include the email on your account and any relevant listing, conversation or order number, but never send a password, magic link or full payment-card details.
Policy questions are covered in our Terms and Privacy Policy.